Product Return Procedures:
Returns are accepted on compatible and remanufactured items for up to 15 days from the date of purchase subject to conditions listed below. No returns will be accepted after 15 days. Please note that all returned cartridges must be at least 90% full to be accepted.
To obtain a Return Authorization, send a email to [email protected]. All product being returned (whether defective or otherwise) must have a valid RA# written clearly on the outside of the shipping container. Any product returned without an assigned Return Authorization clearly written on the outside of the shipping container will be refused upon delivery. Any items contained within the shipping container that are not authorized, not in the condition as described on the RA or are goods not originating from All Inks and Toners are considered Non- Authorized. Receipt of Non-Authorized goods by the Returns Department will result in no credit and are subject to additional shipping and handling fees. The disposition of any Non-Authorized return
left unresolved after 4 business days of receipt will be destroyed with no issuance of credit. Items marked as “Resalable” condition must be free of defa cement and with original manufacturer seal intact. Stock rotations are subject to a restocking fee.
- All sales are final for items marked as Discontinued or Phased Out − no cancellations or returns.
- All product must be sent and paid by the costumer All sales are final for items marked as non-stock − no cancellations or returns.
- Products marked as non-returnable cannot be returned for credit and are not covered by manufacturer/vendor warranty.
Requirements for Repackaging and Returning Product:
All products must be returned in the original packaging with all manufacturer packaging inserts, end caps, etc. If a product is returned as resalable, the manufacturer seal must be intact and product packaging free of defacement or damage.
Shipment Information:
Return Authorization #
Returns Department
4774 Park 370 Blvd.
Dock 8 - 11
Hazelwood, MO 63042
*Return Authorizations are voided 30 business days from the date created. After 30 business days, credit may not be issued and additional fees may apply.
Manufacturer Contact Information:
- Canon USA Supplies: For defective product or technical assistance, contact Canon product support directly at 800-828-4040 or 800-OK-Canon. Canon USA will require contact information, printer serial number and model.
- Hewlett Packard Equipment: Open Box, DOA or Defective product claims must be issued directly by HP Technical Support at 800-752-0900. An authorized Case Number issued by HP will be required in order to receive a Return Authorization from All Inks and Toners.
- OKI Supplies and Equipment: Open Box, DOA or Defective product claims must be issued directly to OKI by the Reseller via 1-800-OKIDATA.
- Xerox Supplies for Monochrome Laser, Legacy, Phaser, WorkCentre and Personal Printer: Defective claims must be issued directly to Xerox by the end-user. Please call 800-835-6100 (dial 1:1).
- Ricoh Supplies and Equipment: Open Box, DOA or Defective product claims must be issued directly to Ricoh by us (All Inks and Toners) via 1-800-Ricoh38. Ricoh will require proof of purchase, and/or printer model and serial number.
Product Warranty:
Product warranties, defect of otherwise, are provided by the vendor/manufacturer. All Inks and Toners will extend to the consumer any transferable product warranties. Our distribution companies will work with All Inks and Toners within the confines of the vendor/ manufacturer warranty to replace the product, repair the product, or refund
original purchase price for the product.
Limitation of Liability:
All Inks and Toners will have no liability for failure to hold any product for reseller or for failure to deliver goods or services within a specified time period. Our AIAT Distribution Network will have no liability for damages directly related to these terms and conditions, will be limited to actual, proven, direct damages. Liability is limited to, and will not exceed, the net value paid to AIAT Distribution Network by All Inks and Toners for that product or service which is the subject of the claim. If product fails to
operate after the manufacturer seal has been broken, contact the manufacturer’s technical support provided within the instruction manual and warranty registration card.
Shipping Errors/Carrier Claims:
Any shipment damaged in transit must be refused or signed upon delivery as “Damaged”. Failure to sign for shipment with the denotation of “Damaged” will forfeit
All Inks and Toner’s ability to launch a claim with the carrier. In the event All Inks and
Toners cannot launch a claim, the liability for lost or damaged merchandise transfers to
the receiving party. Any shipment damage or product discrepancy must be reported to
Customer Care at 863-800-9612 Ext. 2 or [email protected] immediately upon receipt of shipment. In the event merchandise itemized within the provided packing slip is damaged or missing from the parcel, it may require a claim to be placed with the carrier. All carriers require that the original package and its contents be retained for claim investigation. Failure to retain the package and its contents will forfeit All Inks and Toners’s ability to launch a claim with the carrier. In the event All
Inks and Toners cannot launch a claim, the liability for lost or damaged merchandise transfers to the receiving party.
Lost or Delayed Shipments:
Shipments lost in transit - Parcel shipments carry limited insurance and coverage varies by service. The cutoff for filing a claim request is 5 business days from mailing.
All Inks and Toners reserves the right to modify these Return Policy/Terms & Conditions at any time. Please refer to https://www.allinksandtoners.com/allinksandtoners/outpost/return_policy for the most current listing of Terms & Conditions. All materials, designs and printed matter reproduced herein are protected under holders
appropriate laws. Reproduction in whole or part requires written permission from All Inks and Toners®. Ground parcel shipments can often be exposed to periods of extreme temperatures during warm climate months. All Inks and Toners cannot guarantee shipments which contain candy products will arrive free from defect. It is recommended that during months of increased temperatures that candy options less likely to melt are utilized. All Inks and Toners cannot provide credit or returns for candy melted while in transit.